I configured a process model to trigger on recieving an email, with in the process model I am using a Send E-mail smart service to send a confirmation email to the one who sends the mail, confirming them that the instance is triggered.
Here the issue is, the email we are sending using Send E-mail smart service is going as a separate email but I want to send it as a reply email that they send to appian process model.
Can we achieve this? Is it possible?
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To send the confirmation email as a reply, extract the sender's email address from the received email and configure your Send Email smart service to use it as the recipient. Set the email headers to indicate it's a reply and include the necessary confirmation content. Test to ensure it works properly.
Shubham Aware said:Set the email headers to indicate it's a reply
The Send Email smart service does not support modifying email headers.
We can use the same subject line, but we can append 'Re:' to ensure it's recognized as part of the same thread in Outlook.