Hi All,
My client is asking if Appian has view group for Process model instances. They needed PROD support team to view only process model instances and but not design objects. What i know so far there is no such group.
Can someone come across this scenario and found solution to this or is there any workaround.?
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I feel the need to point this out - the O&M team members will ALMOST ALWAYS require full visibility into design objects - otherwise, effectively performing O&M support (including the necessary debugging, troubleshooting, and/or tracing work) will occasionally be totally impossible.
So the dev team CAN bend over backwards to install something complex and fairly cumbersome in terms of hoops the support team must jump through - but in my professional opinion it is NOT a good idea and it is NOT sustainable. Unless you want your O&M personnel to quit after 2 or 3 months. Your client is free to talk to me directly about this if they need further reassurance that their requirement is a bad idea.
Yes i agree . Prod support team would need full access to debug the issue. i have convinced them but client doesn't want to give full access.
they don't need "full" access as in full admin access. If security groups are set up correctly (and with conscious design in advance), you can give full VIEWING access to O&M support folks without giving them ADMIN access or even EDITOR access. This would include full access to the Design side but no ability to make changes to existing objects.
yes thats how currently configured. but requesting us to find a way not to show the design objects
that will make the job of O&M support people nearly impossible, as I previously said. it is against every possible recommendation I can give you. seeing the design objects is absolutely essential to being able to debug and/or fix issues. I will gladly tell that to any customer who doesn't take your word for it.