I have a Record Type, which has some Related Actions (Edit/Delete/Display). If I

guozhangy over 9 years ago

I have a Record Type, which has some Related Actions (Edit/Delete/Display). If I choose Edit, and then Submit, it will display a page with Related Action. We want to hide/remove Delete from Related Actions and I have a mechanism to do it. After I submit, if I go to Related Actions immdetialy, the Delete link will be gone. But if I go to Related Actions immediately, the Delete link will still be in Related Actions, which will cause some problems.

After submit, can we re-direct the user to a different page that doesn't show Related Actions? This way, wen the user finds the record again, the process should have finished.

Thanks.

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0 Conor Cahill
Certified Lead Developer
over 9 years ago

If you chain the nodes after the form it will delay the user getting back to the Related Actions page. If there is a status change or something that causes the Delete action to disappear and that change is made soon after the user form then if chain through that node the Delete action should be gone by the time the user gets back to the page.

If this status change (or whatever that causes the Delete action to disappear) is much further down the pipeline then this solution is not as feasible. There's a limit for how long you can chain after a user input form.
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0 guozhangy over 9 years ago

Thanks. But how do we deal with Delete. When we delete a record, it still defaults to a page with link to the Related Action after Submit. But because there is no record, the Related Action will give us error no matter how long we wait. Is there a way to redirect to a page that doesn't have Related Action?
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0 Tim
Certified Lead Developer
over 9 years ago

There isn't any ability to control the navigation path but there are a few examples of how to create a user friendly journey. One option is that after you have performed the delete action in process chain through to another UI task with a confirmation message that only has a link (no submit buttons) or clickable image that resolves back to the record list view. You can then place a timer exception on the task to allow the process to complete in the background.
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0 guozhangy over 9 years ago

In fact that's exactly what I have done. After Submit, it forwards to a confirmation page while the delete process is in progress. But the Related Actions link still appears in the left pane, which will show an Appian error if the user clicks the link.

Delete a record is a very common task, Appian should have a way to deal with it.
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0 akshayan
Certified Lead Developer
over 9 years ago

A very common issue indeed. We used a tempo action to achieve similar functionality instead of related action due to this issue though related action will be more intuitive.
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0 best
Certified Senior Developer
over 8 years ago

Any workaround for these using related action ?
After submitting any related action, the summary view needs to be displayed by default.
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