Not able to open the process model. I was able to open the process model and mod

naveenk796 over 9 years ago

Not able to open the process model. I was able to open the process model and modify it last week. Today when i try to open an existing process model or create a new one, i am getting a blank screen and on the left hand side of the browser getting an EAP6,
All other objects are working fine. Even the application actions are working fine.

Ran the diagnostics and all of them are looking good. May be issue with the Browser.

Using On premise , Appian 7.9, IE10

Tried the options like enabling the ActiveX, Reduced the security, restarted the Appian, Search server and Jboss, checked for browser auto updates, but the problem persists.

When i use F12, here are the errors
SCRIPT429: Automation server can't create object
initializehttp.js, line 2 character 370
SCRIPT438: Object doesn't support property or method 'on'
startdesigner.none, line 671 character 422
SCRIPT5009: 'JSX' is undefined
startdesigner.none, line 4479 character 1

Any suggestions?

Discussion posts and replies are publicly visible

0 Richard over 9 years ago

Occasionally we've had this issue, It clears up if we clear the browser cache. If you've tried that, have you tried from another computer/different version of IE to confirm it's not local to your machine/browser?
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0 naveenk796 over 9 years ago

Thanks for the suggestion Richard. I tried from one more machine but getting the same issue.
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0 Richard over 9 years ago

So another issue we've had is where the process model fails validation and the system fails to write the model to the underlying filesystem, but increments the version number. You can search for a directory under <APPIAN_HOME>/_admin/models that matches the UUID of the process model that you are looking for. If you get a match (which will be a directory - hopefully), check the contents. You should see a series of files <N>.xml and draft.xml.

If those are missing, you may want to open a ticket with Appian to have them help determine why those files might be missing.
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0 naveenk796 over 9 years ago

I am getting a blank screen even when i am creating a new Process model. Object is getting created (you can see in the attachment of my initial post) but it is not opening in IE.
I checked in the <APPIAN_HOME>/_admin/models folder. It has the drafts as well as the final version which i saved last week.

Any other possibilities?
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0 Richard over 9 years ago

That's the limit of my experience with problems loading a model. Have you engaged support?
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

It seems that a security update or your system administrator might have disabled some features that prevent the modelered from loading. I confirmed that the "SCRIPT5009: 'JSX' is undefined " error shows up in my environment if I run IE without add-ons (iexplore -extoff).

1. You are not running IE without add-ons (iexplore -extoff), are you?
2. Click on Tools - Internet Options - Advanced - Reset and restart the browser, try again
3. Make sure you don't have Google Toolbar installed
4. Select Start > Control Panel.
Double-click Add or Remove Programs.
Select Google Chrome Frame (if found)
Click Remove.
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

5. Try click on the little lock symbol and toggle on/off for ActiveX Filtering.
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