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Timer Event

jamalc8231 over 9 years ago

I want make a process model trigger daily at a specific time. I configured the start node with a timer event to delay for one minute and the timer recurrence is daily at 12:00AM pm!timezone but for some reason the process model is triggering at 7:00PM instead of 12:00AM. I could add 5 hours in the dev environment to solve this issue but I'm not sure if our production environment is in the same time zone. Any suggestions on how to solve this problem??

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0 lucasj
A Score Level 2
over 9 years ago

Hi Jamal,

Are you located in the US on the East Coast? From your description it sounds like the process model is running at 12AM GMT, which would be 7PM Eastern time. My suggestion would be to add five hours as you mentioned so that the process model runs at 5AM GMT. This solution should continue to work in Prod unless your environments are configured differently.

Thanks,
Lucas
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0 jamalc8231 over 9 years ago

@Lucasj So I mirrored another process model that's in our dev environment and it's trigger at the correct time without adding 5 hours to it so I'm wonder if it has anything to do with the user's timezone setting of who published the process model.
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0 Steven Miccile
Appian Employee
over 9 years ago

If you go to Process Model Properties and stay on the "General" tab, there is a setting if you scroll down for timezone. I believe this corresponds to pm!timezone and is what I have done in the past for timers.
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0 jamalc8231 over 9 years ago

@steven Thanks. Your solution worked for me.
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0 nikitaa2319 over 2 years ago

You can go to process model general properties and in the timezone dropdown you can select the timezone you are looking for.
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