Appian Community
Site
Search
Sign In/Register
Site
Search
User
DISCUSS
LEARN
SUCCESS
SUPPORT
Documentation
AppMarket
More
Cancel
I'm looking for ...
State
Not Answered
Replies
5 replies
Subscribers
7 subscribers
Views
2190 views
Users
0 members are here
Share
More
Cancel
Related Discussions
Home
»
Discussions
»
AI and Rules
I have some esclation timers that I set up on a task. I'm using the escalate
mjmallet
over 10 years ago
I have some esclation timers that I set up on a task. I'm using the escalate at the date and time specified by this expression. "= workday ( pv!end_date , - 17 , cons!holidays_date )". And I have one for -14, -10, -8 and -6 days. Now the issue I'm having, is that if I go and change the end date, and the end date is at minus 8 for example, I will get all escalations up to the -8.
I tried to make sure that the escalation are only sent, by adding an expression at the bottom (timer conditions, will fire if it's true) which compares "now()" with the "end date minus the number"... (to make sure that today's date is greater or equal to my expression.)
Sometimes it's working and others is not, any suggestion on how I could make it work so that if the end date is changed that I only get the escalation closer to today's date?
...
OriginalPostID-101277
OriginalPostID-101277
Discussion posts and replies are publicly visible
Parents
0
mjmallet
over 10 years ago
The reason I'm going complicated is that the client wants this type of escalation.
4 weeks prior - 1 email
3 weeks prior - 2 emails
2 weeks prior - 3 emails
1 week prior - daily emails until completion.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
Reply
0
mjmallet
over 10 years ago
The reason I'm going complicated is that the client wants this type of escalation.
4 weeks prior - 1 email
3 weeks prior - 2 emails
2 weeks prior - 3 emails
1 week prior - daily emails until completion.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
Children
No Data