Using Email Classification AI Skill With .msg Files

Question

Hello, I am working on a team that would like to try out and potentially use the AI Skill "Email Classification" for our work, but the training of the AI skill states that it requires .eml files. Unfortunately, our company uses Outlook, which does not natively have a way to save .eml files - as far as I am aware. Is there a way for me to convert .msg into .eml, or has anyone else found a workaround? We are not allowed to use other email providers in any way, and all converters I found online would likely be blocked by my company.

gabby.rothschild · Accepted Answer

Hi jamess0010 -- 
 The Email Classification AI Skill is intended to be used in conjunction with the MS Graph Mail Poller or Mail Poller plugins, which automatically creates an EML file saved as a document. 
 Alternatively, if you can't set up the plugin yet and want to try out the Skill before moving forward with a full email integration, I recommend using the MSG File Reader and then the Create EML file smart service plugin to convert MSG to EML for an initial training set.

Using Email Classification AI Skill With .msg Files

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