Hi all,
I've been attempting to create a simple AI skill for document extraction on 23.4. I created a new AI skill with basic security, hit "Create First Model" and started going through the steps. First, I uploaded 25 sample documents that fit the Appian requirements (must be .pdf, must be smaller than 7mb individually, must be unique). Once the upload was complete, I proceeded to the next step "Add Fields to Extract."
From there on out I will randomly get an Error 403 - Access Denied. It can happen while editing a new field name, sometimes it happens once I start labeling the documents (if I even get that far). I tried scanning the tomcat log file for info but couldn't find anything related to AI Skills in there.
Anyone know what's going on? As far as I know there shouldn't be a special privilege group for editing AI skills or I should have seen an Appian error before that, right?
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You're right. If the error goes away with a refresh and you see another error at a random moment, then you should open a support case with Appian to investigate this issue further.
Hi Matthias Brixius , Harshit Bumb (Appyzie) is correct that this is not expected behavior and the next best step is to open a case with Appian Support to further investigate the issue.
Thank you! We just opened a case with support. Hope we can resolve this quickly
Hi Louis Prensky Harshit Bumb (Appyzie) ,i'm also getting same error when editng Document Extraction AI Skill
While extracting fields from document facing same issue.
We didn't get a good answer from support and they weren't sure what the reason for it happening was. Did a recording of the bug happening even, but nothing. Best thing is to open another support case and provide them the data they're asking for to help with the research
Please open a case with Appian Support to help us further investigate the issue. We are actively addressing these issues and your context is very helpful.
Thank you for opening the support case, and for encouraging others to do so when they face these issues. We are actively working to address this and your context is very helpful.