I have developed a process model to receive emails. I need to render the msg bod

Hi Jayanti,
Try this approach
save msg!body into a variable, and do split and join you'll get the email body as it is.

local!eBody:trim(split(pv!emailBody,";<")[1]),
local!properEBody:joinArray(local!eBody,char(10) // or try joinArray(local!eBody,"<br/><br/>"),

it did not work. I tried splitting by char 10 & 13. Not sure why the msg body is shown in a single line once saved from msg properties.
Actual email message and expected results:
Hi Team,

Please complete the work.

Thanks

xyz

msg Body once stored in pv : Hi Team, Please complete the work. Thanks xyz

You can use the 'msg!properties'.'Bodies' and 'msg!properties'.'BodyTypes' message properties in the Receive Message event, when it is triggered using email messages.

These properties allow access to all of the bodies that may be in the email, regardless of content type. The properties are parallel arrays, so the index of the body in the first property is the same index as the corresponding body content type (such as, text/html) in the second property.

The default message body is that which has the content type text/plain and is accessible using the msg!body message property, that is why you lose the formatting.

If this is an HTML email you should be getting the second body, not the first one.

That said, my suggestion is to store 'msg!properties'.'Bodies' instead and to read more about how to display that HTML at forum.appian.com/.../Receive_Message_Event.html