href links on forms not working after moving to a new server

Hi brandon
make sure that when you have moved to new environment,you have specify your environment in href tag.

Thanks for the response but the href is specifying a path to an external document (on the file system) and does not contain any reference to the Appian environment we are working in. We even tried to hard code the link (i.e not to use process variables) and it still doesn't construct the link on the new server.

this is how we are constructing the href in our test: ="<A HREF='" & pv!exportedFileNameForEdit & "' target='blank'>" & document(pv!document,"name") & "</A>"

this is what the link looks like if we inspect the element on the HTML form in the old environment that works: <A href="file://wliappiant01/templetters/AP17039530_Offer_of_Terms_Letter_1.doc" target=blank>AP17039530_Offer_of_Terms_Letter_1</A>

this is what the link looks like if we inspect the element on the HTML form in the NEW environment: <A target=blank>AP17039530_Offer_of_Terms_Letter_1</A>

Personally I'm unable to think of what your current configuration might be - what style of form are you doing this on? Can you share a screenshot of your form configuration here?

Hi Mike.

Its actually a Portal form (we are well aware that we need to move off portal ASAP, but we need to upgrade to 17.1 rather urgently before we migrate off portal). Here is a screenshot. It's pretty simple as you can see. We have been using this form and HREF tag for a number of years and it runs perfectly on all our servers where we have Appian 7.10 running.

Hi,

We are on 17.2 but it still works for us on our portal forms.

<a href='example/.../request.pdf' target='_blank'><u>request</u></a>

check the way you are constructing link and try to include the link in single quotes.

I have found that it is not only the href link that isn't working. on ALL portal forms the standard hyperlink to view the parent process (in the task header) is also not being constructed. below are 2 screenshots - one on the old environment with the link there and the other from the new server with no link visible on the form. this makes me think it has to be some global setting/configuration that is wrong.