KB-2016 Mobile FAQ

The purpose of this article is to provide answers to some of the common questions related to the Appian mobile app.

Table of Contents:

How can I create a custom branded mobile application?

Forum users can use the Mobile Branding site to create custom branded mobile applications. Please review the Custom Mobile Application documentation for more details.

What versions of the Appian mobile app are supported?

The Product Release History shows the supported versions for the Appian mobile app.

How do I enable diagnostic logging for the Appian mobile app?

KB-1754 details how to enable diagnostic logging for the Appian mobile app.

Does my mobile app version need to match my Appian version?

As mentioned in the Mobile Device documentation, the latest version of the Appian mobile app is always backward-compatible with previous Appian versions. However, the Appian version cannot be more than two versions higher than the mobile app.

For example, the mobile app can be on version 19.3 with Appian 18.3, or the mobile app can be on version 19.1 with Appian 19.3. However, the mobile app cannot be on version 18.4 with Appian 19.3.

How often is the Appian mobile app updated?

A new major version of the Appian mobile app is released at least once a quarter.

I noticed clicking task links while on Mobile opens the task in the mobile browser, rather than the app. How can I open the task links in the app?

In Appian 19.2 and above, Admins can enable link redirection for mobile users through the Mobile section of the Admin console. Once enabled, clicking links on Mobile devices will prompt users to open it in the Mobile App. This feature requires Mobile App version 19.2 or above.

Appian Mobile version 19.2 and above also supports Universal Links on iOS. This feature is available for all customers with Appian Cloud environments that use the Appian for Mobile Devices iOS application from the App Store.

Affected Versions

This article applies to all versions of the Appian Mobile App.

Last Reviewed: November 2019