AI Knowledge Assistant


The AI Knowledge Assistant is an innovative UI component tailored to revolutionize user interactions within the Appian platform. By harnessing the power of large language models, this tool offers an immersive chatbot experience, allowing users not just to converse with state-of-the-art Generative AI models, but also source answers from their Appian Knowledge Center documents. This means, beyond traditional data retrieval, users can now semantically search and engage with their private data. Designed with adaptability in mind, the AI Knowledge Assistant seamlessly integrates with various organizational themes, ensuring a cohesive brand experience.

Key Features & Functionality

  1. Intuitive Chat Experience: With the integration of large language models, users can have natural, flowing conversations with the system, making data retrieval feel less like querying and more like conversing.
  2. Semantic Document Search: Go beyond keyword searches. With the Appian AI Chatbot, users can chat with documents, extracting nuanced insights from the Appian Knowledge Center. This semantic search capability ensures that the information retrieved is contextually relevant and precise.
  3. Privacy-Centric Interactions: Recognizing the importance of data privacy, the Chatbot is designed to allow users to interact with their private data in a secure environment. This ensures that sensitive information remains protected while still being accessible.
  4. Customizable Themes: Every organization is unique, and the Chatbot celebrates this individuality. It comes with a range of customizable themes that can be tailored to resonate with your company's brand aesthetics.
  5. Vector Database Integration: At the core of its functionality, the Chatbot utilizes a vector database. This advanced technology allows for efficient and accurate document interactions, transforming the way users engage with written content.
  6. Document Security: The AI Knowledge Assistant manages the security of Appian Documents to prevent unauthorized access to documents that users do not have the necessary permissions to view or edit.
  7. Response Streaming: The AI Knowledge Assistant delivers responses seamlessly by streaming information, providing users with a chatbot-like experience. This intuitive interface incorporates a convenient stop button, allowing users to halt the response stream at any point during the interaction. This feature enhances user control, enabling them to manage the flow of information according to their preferences and needs
  8. Embedded PDF Viewer: This empowers users to seamlessly view referenced sources directly within the component
  9. Markdown Response: Provides styled responses rendered in markdown format with clear structure and visual appeal, featuring titles, bulleted lists, code blocks, and more.


  • Hello All,

    My use case is using ai-knowledge-assistant(, chatbot will ask question sequentially like

    ai-knowledge-assistant: Hello! I am your assistance. How can I help you?

    Human :I want to register one student in the school.

    ai-knowledge-assistant:sure! what is the name of the student?

    Human : Arka

    ai-knowledge-assistant:what is his previous school name?

    Human: Abc

    ai-knowledge-assistant: Please upload the school results <Upload button>

    Human:<human uploads the document>

    ai-knowledge-assistant: Please review the below information

    Student Name : Arka

    Previous school: Abc

    School result

    Please confirm

    Human: I confirmed

    <system creates an entry in the student record >

    Now my question are

    1. Is it possible to show the question sequentially ?

    2. Is it possible to have a button to upload a document and save it document folder?

    3. Is it possible to trigger the process model after user says like confirm?

    Appreciate your help in advance.



  • Hi  ,

    This chatbot is only for answering user questions based on document information and unfortunately will not be able to support this use case. 

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