Appian Public Sector Case Management

Overview

Appian Public Sector Case Management is a first-of-its-kind Case Management as a Service (CMaaS) offering by a low-code platform provider. With the Public Sector Case Management solution, government agencies can rapidly create case management applications that combine best-in-class modules for common case management functions such as workflow, commenting, reporting, data management, and auditing. Combined with the flexibility of the Appian low-code, AI-powered process platform, this extensible solution offers a foundation for creating a consistent, upgradeable, modular base for any case management application use case.

Key Features & Functionality

• Case Workspace powered by Appian Workflow Manager Pro: The dashboard a caseworker uses to monitor and perform core functions, with a modern, customizable UI and an intuitive view of tasks and cases.
• Case Workflow Builder powered by Appian Workflow Manager Pro: An administration site where workflows and case journeys are defined and default task templates are established for specific case types.
• Agile Report Builder: Authorized users can create reports and analytics that can be saved to a dashboard for frequent use or stored to be generated on demand.
• Citizen Portal: An out-of-the-box Appian portal for unauthenticated users to select a case type and complete the case-creation process.
• Appian Workflow Manager Pro Visual Process Editor: Workflow Pro allows caseworkers and administrators to add or remove tasks in any section of a predefined flow in a highly visual, flexible way. New tasks can be added one at a time, or predefined sequences of tasks can be added in order to capture a full process.
• Dynamic Case Management Data Model: A flexible data model that works behind the scenes to allow users to maintain a level of agility that is impossible with most case management tools.
• Conditional Task Capabilities: Workflows can be simple or complex, with branching logic and the ability to loop back to previous tasks.
• Robust Commenting: A comprehensive set of commenting capabilities enables casework collaboration. Comments include the ability to reply to other comments (threading), tag specific users, link documents, and pin comments for higher visibility.
• Document Management: Document handling is critical to many case workflows. Appian Public Sector Case Management allows for documents to be stored on case records.
• Comprehensive Case Auditing: Transaction-level auditing capabilities capture changes made to a case, task, or entity.
• Section 508 and FedRAMP Compliance: FedRAMP and StateRAMP authorization and Section 508 adherence for accessibility.

Benefits & Business Impact

The Appian Public Sector Case Management solution easily handles the varying complexities of case management use cases with critical features that span all implementations and the flexibility, modularity, and configurability to account for your organization’s specific needs. To illustrate this, consider an organization that requires an incident management application for its IT department and a separate complaint management application for the service department. With the Public Sector Case Management solution, the two standalone case management tools can share consistent building blocks, accelerating build, facilitating consistent end-user training, and enabling an organization’s modernization journey. This groundbreaking flexibility combines the simplicity and speed of commercial-off-the-shelf products with the perfect-fit design of a purpose-built application.