Overview
Appian Public Sector Case Management is a first-of-its-kind Case Management as a Service (CMaaS) offering by a low-code platform provider. With the Public Sector Case Management solution, government agencies can rapidly create case management applications that combine best-in-class modules for common case management functions such as workflow, commenting, reporting, data management, and auditing. Combined with the flexibility of the Appian low-code, AI-powered process platform, this extensible solution offers a foundation for creating a consistent, upgradeable, modular base for any case management application use case.
Key Features & Functionality
Benefits & Business Impact
The Appian Public Sector Case Management solution easily handles the varying complexities of case management use cases with critical features that span all implementations and the flexibility, modularity, and configurability to account for your organization’s specific needs. To illustrate this, consider an organization that requires an incident management application for its IT department and a separate complaint management application for the service department. With the Public Sector Case Management solution, the two standalone case management tools can share consistent building blocks, accelerating build, facilitating consistent end-user training, and enabling an organization’s modernization journey. This groundbreaking flexibility combines the simplicity and speed of commercial-off-the-shelf products with the perfect-fit design of a purpose-built application.
Can this support Govt Regulatory monitoring requirements?