This Plug-in provides the ability to update Appian user profiles from data retrieved from an LDAP server. The data that can be synchronized include all the default user profile fields except the username (e.g. first name, last name, address, phone, supervisor, title, etc…) as well as the custom fields.
See the instructions documentation (attached PDF) and https://community.appian.com/w/the-appian-playbook/520/ldap-synchronization for more information.
We are facing an issue with "LDAP User Profile Synchronisation"smart service.
This issue seems to be because of the certificate expiry. Although we couldn't find out any existing certificate configured for that smart service in the system.
We uploaded the new certificate in the admin console - Trusted server certificate tab, (tried uploading the new certificate in the Client certificate tab as well), but the issue still persists. The error is shown as below and the node is getting errored out. Because of this, the user profile sync is not happening which is expected to happen every night as the Nightly job process and it has become a high priority issue in Production right now.
"com.appiancorp.services.exceptions.ServiceException: javax.naming.CommunicationException: dal1dc03-vm.appian.syniverse.com:636 [Root exception is javax.net.ssl.SSLHandshakeException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed]"
Do you have any suggestions on this?
© 2021 Appian. All rights reserved.