Overview
This version is for Appian 22.3 and above. Cloud customers on a lower version of Appian that want to install this plugin should open a support case. Self-managed customers can find the latest jar for Appian 22.2 and lower version by downloading from the app market.
Enhancement to the plug-in to enable the selection of whether or not to include the email attachments as part of the EML document. Previously, the plug-in would create an EML document with the attachments stripped out. Our client needs to preserve the original e-mail as it was sent (for auditing purposes), so the EML must include the attachments as part of it. This update extends the functionality to allow the user to select whether they want an EML with the attachments removed (original functionality), an EML with attachments included, or both (2 EMLS of original email - one without the attachments included and one with the attachments included). Any e-mail attachments will continue to be saved separately.
Key Features & Functionality
Takes all unread email from a mailbox and adds entries directly to a database table.The original email is saved as an EML based on three attachment type options
Each email attachment is saved as its own document. The database tables store the Appian document ids, email recipients, subject and body (text and HTML)
Hi,We are facing an issue with the Email Poller plugin. Specifically, email attachments (Doc Type: PDF) sent from a particular email ID are not being read correctly on the Appian end. However, emails sent from other email IDs are working fine.
We have verified the EML file, and the documents are present. Unfortunately, we have been unable to find a solution to this issue. Please help us resolve it.Thanks in advance.
Can you check the eml and if the attachments are embedded? The plugin does not support parts nested inside parts of a multipart email.
Looking at the eml, I think the attachment is not actually an attachment but an embedded document and that is why it is not being read correctly. The code is looking for Content-Disposition header value of "attachment", since none is present here, it is treating it just like another body part and skipping over the document.
Hi Mike,I assume there are no embedded attachments, and this issue has been happening for a long time. Could you provide more information to help debug the issue? I’ve also attached the structure of the email content I received for your reference.
MIME-Version: 1.0Content-Type: multipart/mixed; boundary="----=_Part_8156_1874079163.1730065765988"
------=_Part_8156_1874079163.1730065765988MIME-Version: 1.0Content-Type: text/plain; charset="us-ascii"Content-Transfer-Encoding: quoted-printable
Attached is a Fax Direct Debit Claim Request************** IMPORTANT MESSAGE *******************************************************************************************
------=_Part_8156_1874079163.1730065765988Content-Type: application/octet-stream; name=ddsclaimreq390370.pdfContent-Transfer-Encoding: base64
JVBERi0xLjcKCjQgMCBvYmoK..........
------=_Part_8156_1874079163.1730065765988--