Mail Poller

Overview

This version is for Appian 22.3 and above. Cloud customers on a lower version of Appian that want to install this plugin should open a support case. Self-managed customers can find the latest jar for Appian 22.2 and lower version by downloading from the app market.

Enhancement to the plug-in to enable the selection of whether or not to include the email attachments as part of the EML document. Previously, the plug-in would create an EML document with the attachments stripped out. Our client needs to preserve the original e-mail as it was sent (for auditing purposes), so the EML must include the attachments as part of it. This update extends the functionality to allow the user to select whether they want an EML with the attachments removed (original functionality), an EML with attachments included, or both (2 EMLS of original email - one without the attachments included and one with the attachments included). Any e-mail attachments will continue to be saved separately. 

Key Features & Functionality

Takes all unread email from a mailbox and adds entries directly to a database table.The original email is saved as an EML based on three attachment type options

  1. EML with attachments removed
  2. EML with attachments included
  3. Both (2 EMLs of original email) - EML with attachments removed and EML with attachments included

Each email attachment is saved as its own document. The database tables store the Appian document ids, email recipients, subject and body (text and HTML)

Anonymous
Parents
  • Hi,

    we are doing first time set up of this plugin and facing connection time out issue, No error other than time out message. We are on cloud latest version and using VPN to connect cloud. Any additional or DNS port settings we need too consider for successful connection. any thoughts?

Comment
  • Hi,

    we are doing first time set up of this plugin and facing connection time out issue, No error other than time out message. We are on cloud latest version and using VPN to connect cloud. Any additional or DNS port settings we need too consider for successful connection. any thoughts?

Children
    1. If you are using O365, I would recommend using the MSGraph Mail Poller
    2. There usually is a more detailed error in the stdOut log - I would check there first.
    3. If the issue is that the plugin cannot find the host - it may be that your VPN settings need to be adjusted to allow connection to your internal DNS to resolve the address. You could also try using the IP address of the IMAP host directly as a test.