Mail Poller

Overview

This version is for Appian 22.3 and above. Cloud customers on a lower version of Appian that want to install this plugin should open a support case. Self-managed customers can find the latest jar for Appian 22.2 and lower version by downloading from the app market.

Enhancement to the plug-in to enable the selection of whether or not to include the email attachments as part of the EML document. Previously, the plug-in would create an EML document with the attachments stripped out. Our client needs to preserve the original e-mail as it was sent (for auditing purposes), so the EML must include the attachments as part of it. This update extends the functionality to allow the user to select whether they want an EML with the attachments removed (original functionality), an EML with attachments included, or both (2 EMLS of original email - one without the attachments included and one with the attachments included). Any e-mail attachments will continue to be saved separately. 

Key Features & Functionality

Takes all unread email from a mailbox and adds entries directly to a database table.The original email is saved as an EML based on three attachment type options

  1. EML with attachments removed
  2. EML with attachments included
  3. Both (2 EMLs of original email) - EML with attachments removed and EML with attachments included

Each email attachment is saved as its own document. The database tables store the Appian document ids, email recipients, subject and body (text and HTML)

Anonymous
Parents
  • Hi Mike,

    I'm am having a problem connecting to Gmail and attempting to read emails using the IMAP Mail Poller smart service.  We are on the latest version of Appian on the cloud.

    I keep getting the error message "Connection dropped by server?" after it times out in about 10 seconds.

    Can you help?

    Thanks.

  • Hey Mike,

    I was able to poll my test gmail account and retrieve 2 emails each with an attachment.

    I noticed the APP_MAIL_POLLER table gets written to and it has the correct appian docid for the attachments. 

    However, nothing was written to the APP_MAIL_POLLER_DOC table.

    Is the plugin suppose to write to that table as well?

    Thanks.

Comment
  • Hey Mike,

    I was able to poll my test gmail account and retrieve 2 emails each with an attachment.

    I noticed the APP_MAIL_POLLER table gets written to and it has the correct appian docid for the attachments. 

    However, nothing was written to the APP_MAIL_POLLER_DOC table.

    Is the plugin suppose to write to that table as well?

    Thanks.

Children
  • Thanks Mike.  I'm looking at the MIME encoding in the EML document now.

  • Yes.

    Per docs: 

    Takes all unread email from a mailbox and adds entries directly to a database table.

    • The original email is saved as an EML based on three attachment type options
      • EML with attachments removed
      • EML with attachments included
      • Both (2 EMLs of original email) - EML with attachments removed and EML with attachments included
    • Each email attachment is saved as its own document
    • The database tables store the Appian document ids, email recipients, subject and body (text and HTML)

    If the attachments aren't saved, there are are a few reasons for it that I can think of:

    1. They are inline attachments
    2. They are a part inside a part

    You can inspect the original email or the saved .eml with attachments to see what the structure looks like.