Overview
This version is for Appian 25.1 and above. Cloud customers on a lower version of Appian that want to install this plugin should open a support case. Self-managed customers can download the latest JAR for Appian 25.1 and later from the AppMarket.
Enhancement to the plug-in to enable the selection of whether or not to include the email attachments as part of the EML document. Previously, the plug-in would create an EML document with the attachments stripped out. Our client needs to preserve the original e-mail as it was sent (for auditing purposes), so the EML must include the attachments as part of it. This update extends the functionality to allow the user to select whether they want an EML with the attachments removed (original functionality), an EML with attachments included, or both (2 EMLS of original email - one without the attachments included and one with the attachments included). Any e-mail attachments will continue to be saved separately.
Key Features & Functionality
Takes all unread email from a mailbox and adds entries directly to a database table.The original email is saved as an EML based on three attachment type options
Each email attachment is saved as its own document. The database tables store the Appian document ids, email recipients, subject and body (text and HTML)
Can you check to make sure that there really is only one sequence running at a time as opposed to having two or more that are chaining to each other? You can confirm this by cancelling all active instances completely and then manually starting just one. What did you do to get it to accept 5 more since you previously said it was failing on the second one?
Mike CichyCorrect, yes we have single instance per Mailbox. Every 5 mins, the process kicks off and we still get the same error. If this might help, Its with InView project. Now we have 6 mailboxes ran successfully and failed on the next enabled one. The poller just keep sending the same error for every run.
Correct, yes we have single instance per Mailbox. Every 5 mins, the process kicks off and we still get the same error. If this might help, Its with InView project.
You can only have one instance of mail poller running at any point in time. You need to configure the node either to poll mailboxes in sequence, or for mailboxes to forward all mail to a single mailbox.
Mike Cichy To add to (Sonakshid874) the below error we are seeing in PROD. So we have few mailboxes that are to be monitored. If I enable one, the process ran fine without any errors. I enable the second mailbox, the process failed with error "Mail poller already running -- mailbox 2". It keeps on repeating that same error for every run. Ran out of ideas and can't figure whats going on. Any help or input is appreciated. Please let us know.
Hi Mike,
Can you please let us know under which scenarios below error occurs:
"Mail Poller Already Running".
Thanks in advance,
Sonakshi
HI Mike,
Thanks for the response!
Does the mail poller smart service not saving files correctly in Appian when it is in chinese language?
also, it is not maintaining original file format when it is saving to Appian.
Please help!
I have not tested it multiple languages and while it is not immediately obvious why it shouldn't, there could be something lost between the multiple places the file name gets mapped.
Hi Mike
Does this plugin support chinese language? When we upload attachment with chinese name, it is converting attachment name(some encrypted value).
We want to keep original file name when we store in Appian and display on screen.
Original file name.
When it stored to Appian.
Thanks in advance for your help.
-Vinod
Yes, this is a standard message when the node version is updated. The node in the model still references the older version. If you want to use the newer version of the node you will have to drag and configure it in your model.