Mastercom

Overview

MasterCom Dispute Resolution can help issuers, acquirers, and processors:

• Reduce formal chargeback volumes, losses, and associated back-office costs
• Lessen costly chargeback cycles and processing time by pre-empting disputes from advancing to chargebacks
• Shorten resolution time frames, potentially solving disputes in hours or days instead of weeks or months
• Improve the experience for all parties involved in the dispute
• Reduce costs from third-party service providers

Key Features & Functionality

Supports the following features:

• Create Case Filing
• Get Documentation of a Case Filing
• Update Case Filing
• Get status of a Case Filing
• Get status of a Case Filing Image
• Get claim ID of a case filing
• Get Merchant Details
• Get possible value list of a ChargeBacks
• Create Chargebacks
• Create Reversal ChargeBacks
• Get documentation of a ChargeBacks
• Update ChargeBacks
• Get status of a ChargeBacks
• Get status of a ChargeBacks Image