Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
Plugins are updated by either yourself, or by Appian CS. If you want to have updated functionality, please work with your TDM or AE to see if Appian CS can be involved to update the plugin accordingly. I can add it to the wishlist for this component, but there is no release plan involved community plugins, therefore it usually happens in the context of Appian CS projects
Thanks for quick response Raymond. I can imagine (and already saw in this thread), that this might be a use case for other users as well. Does it make sense to create a use case for this?
No, polling only checks for the inbox. To get emails from a different folder would be a change to the plugin code.
Hi,
is there a possibility to provide a different folder instead of the default 'Inbox'. We would like to poll mails from the 'Sent' folder, but did not find a way how to achieve this.
Thanks in advance!
Any one facing the same issue while reading mails and getting the error : Access to OData is disabled: [RAOP] : Blocked by tenant configured AppOnly AccessPolicy settings.
It is expected to work, however recommendation is to keep your plugins up to data; numerous (security) fixes and improvements have been made since 4.0.1
Thanks for the info. Also is there any way to trigger the process upon receiving an email in the defined mailbox?
Hi Umam, If I understood your problem correctly is that you're waiting to receive an email then it starts the process.The plugin doesn't work like that. You need to have a scheduled process running every x amount of time. When the process runs and you have your plug in correctly in place it will read the Inbox and generate the necessary saves in your database.
Hello. We have not kept up with the latest versions of MSGraph Email Poller. We are currently using version 4.0.1. We are planning on upgrading Appian to version 24.2 in August. Will MSGraph Email Poller version 4.0.1 work with Appian version 24.2 or do we need to upgrade MSGraph Email Poller prior to the Appian upgrade?
I have deployed the plugin and used it as a smart service in a process model. I've tried using two mails, one personal and the other mail attached to the Azure account. From my understanding, I thought the process instance would be created once the email account receives an email, but that did not happen. I have filled all the parameters. Is there something I'm missing? Any prior node has to be attached? I want to know what is preventing it from creating a process instance.