Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
Is the issue with a single email or all emails? Can you attach the stacktrace please?
Did you find the solution
Vpernes
As we are also having the same issue here.
It would be really helpful to us, if you have the solution.
Hi,
We are doing a database migration from Appian, to a database located in AWS of Aurora PostgreSQL type.We have created the tables in the postgresql database and also performed the data migration, but we have had 2 problems when configuring the plugin:
- The first one is: is it mandatory that the plugin node connection in the Jndi Name field is configured in the Appian Management Console, can't a connected system be used?
- After creating the connection in Appian Admin Console and pointing to our postgresql database in AWS, we have executed the node and it returned the following error: "Unsupported database dor processing email: PostgreSQL"
{errorOcurred=true, errorMessage=Unsupported database for processing email: PostgreSQL, timeLimit=false, mailCount=0, errorCount=0}
Does this mean that the plugin does not support postgreSQL databases? Is there any extra configuration to do? Why does this problem occur?
The only difference in the configuration with the Appian database was the Jndi Name, the rest is the same and with the Appian database, it worked without any problem.
Thank you very much and best regards
Hi Raul,
My requirement is to integrate the Outlook with Appian, as and when a mail is moved any specific folder in an outlook, a process has to start in Appian.
Could you please let me know the detailed steps to use this plug in.
Thanks in advance!!!
we are getting this error message in the logs:
2023-10-31 15:04:40,983 [Appian Work Item - 367586 - WorkID 611 - execution02 - process 538402870 - model 2914 : UnattendedJavaActivityRequest] ERROR com.appiancs.msgraphmail.MSGraphMessageHandler - Error during email processing java.sql.SQLSyntaxErrorException: (conn=250054) SAVEPOINT a390d423-f2be-438d-965f-272736fc07ca does not exist.and the email has been sent to junk email folder. can you confirm why this error?regardsVeronica
Yes, all plugins are supported on versions higher than the one specified unless otherwise indicated.
Moving emails post ingestion to the Deleted Items folder is the default behavior. There is a field "Processed Folder Name" that you can specify the name of the folder you would like messages to move to after processing.
The admin console governs only the file types uploaded by the user, not through programmatic means. Currently the plugin does not implement an allow list for attachment file types.