IMPORTANT: Select component plug-ins are experiencing issues due to a recent browser update. If you encounter any problems with previously functional component plug-ins, please create a support case. If you notice other component plug-ins that are not functioning correctly, please create additional support cases for each instance.
OverviewStarting in 24.2, the Styled Text Editor Component is available directly in the product. Consider using this in place of the plug-in moving forward. For more information, review: https://docs.appian.com/suite/help/latest/Styled_Text_Editor_Component.html
Visit https://community.appian.com/w/the-appian-playbook/1378/end-user-rich-text-editor-component for more information. If you have any problems installing or using the component, please see the https://community.appian.com/w/the-appian-playbook/1603/rich-text-editor-component-plug-in-troubleshooting-guide
Key Features & Functionality
Supported Browsers: Chrome, Firefox, Edge, SafariSupported on Mobile
Good morning,using this plug-in we encounter the following error: when we upload the image, it is saved, but it is not displayed correctly. How can we solve it?
Thanks in advance!
Please confirm you've followed the steps listed in https://community.appian.com/w/the-appian-playbook/1378/end-user-rich-text-editor-component#imageuploads, especially that you've set the conf.content.download.byId property to true.
Otherwise, follow the steps listed on https://community.appian.com/w/the-appian-playbook/1603/rich-text-editor-component-plug-in-troubleshooting-guide#usage to review the network traffic and reply and let us know what the response to the image request is.
Hi Marco - are you able to take a screenshot of the Network tab of the developer console and send that?
Hi Marco - I see a 403 error in the console which means some request was forbidden. To understand where that's coming from, can you show us the output of the Network tab please?
Can you inspect the icon of the image that is being displayed and let us know what the source is?
It should be in the format of:
https://yoursite.appiancloud.com/suite/doc/1234where "1234" is a the ID of the uploaded Appian document on your site. If that's the case, you need to set the conf.content.download.byId property to true and restart your site. That can be accomplished with an Appian Support ticket if you don't have access to restart the server.
Good morning,
thank you for your reply. I followed the steps listed on above link https://community.appian.com/w/the-appian-playbook/1603/rich-text-editor-component-plug-in-troubleshooting-guide#usage and I see this errors listed in the console tab.Thanks in advance!