Smart Facility Management


Facility managers are often responsible for managing multiple floors, buildings, and sites and ensuring all assets, including business-critical ones, are always up and running. Many times, this is hard and complex to manage and results in downtime during peak business hours. With thousands of assets installed across sites, with each asset category/type having their maintenance plan, frequency and required maintenance skills - this often results in fixing and repairing assets when there is an issue. Thus resulting in more of a reactive ianstead of a preventive plan in place.

Common Pain Points:

  • Lack of a centralized dashboard for facility managers that can provide critical actionable insights , e.g. assets requiring immediate attention, hence putting scheduled repairs and work orders at high risk.
  • Break-fix inefficiencies with lack of proper tools and technology causes inefficiencies and leads to reactive, break-fix business models.
  • With an everyday use case of moving assets around buildings or sites there is limited visibility of how an asset lifecycle has been over a given time. This can result in false assumptions on asset health checks, ultimately impacting business especially with critical-assets.
  • Siloed scheduling is a key challenge for facility managers and the scheduling team as each work order schedule requires specialized and trained skillsets. Additionally, managers lack visibility of availability, location, and past feedback of the technicians preventing them from building an efficient team.
  • Limited mobile capabilities can prevent technicians from adequately responding to emergencies or job status changes. It also limits their ability to effectively communicate with the back-operations team and facility managers and access assets manuals and other knowledge sitting in organization central repository.

Key Features & Functionality

This accelerator from Xebia is built with standard facility management practices and is easy to integrate with any Appian application and addresses the pain points mentioned above. The application facilitates informed decisions by facility managers, service providers, and other relevant stakeholders through in-built contextual system intelligence.

Key Application Benefits: 

  • Take control of your floors, assets, facility with full visibility on each work order performed as part of each maintenance plan. Keep an eye on the performance indicators and a lot more through a holistic maintenance view.
  • Auto-create your work orders across multiple assets, floors with advanced configurations to look ahead of time and bundle the maintenance task by buildings, site, and other categories.
  • Stay on the top of your asset life cycle through asset line-item record - to see if it needs any repair, maintenance, or replacement. View detailed audits and work orders, asset maintenance over time, track amount spent so far, and compare spent v/s allocated budget.
  • Facility managers, operations team and field technicians can mark the known assets on floor plans, tag them against a room, common area, parking space, or any other location in an easy-to-use way enabling documentation and faster access to your assets.
  • Configure different parameters on which you would like to schedule work orders such as customer-preferred technician, closest proximity to the customer site, technician skills, self-optimization capabilities for every technician and more.
  • Integrate with Xebia's Field Service application, built 100% on Appian, bringing dedicated mobile app designed specifically for technicians.
  • Prompt alert notifications via IoT device or any alerting system for your critical performing assets that need immediate attention before it gets too late.
  • Manage internal or external sites effortlessly through outsourced partner sites capabilities.

 AppMarket 2020 Award Winner