Basic user logins

Question

I am unable to log in using Basic User accounts in my Appian Cloud environment, while admin accounts are working fine. 
 I have verified that the users are active and have the required group memberships. Password reset was also attempted, but the issue persists. 
 Has anyone faced a similar issue or can suggest what configurations or logs I should check? 
 Thanks.

Shubham Aware · Answer

Could you clarify : Are the basic users SSO users or native Appian authentication users? What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)? What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)? Basic to check -> Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design). Then check login-audit.csv to identify if the failure is authentication or authorization.

Shubham Aware · Answer

403 Forbidden means the users are reaching Appian, but Appian is rejecting access after sign-in, Check if site is under maintenance or Check if basic user is part of any of the application group or site/home page security. Check default landing page of user in admin console.

Harsha Sharma · Answer

Try checkign the logs login-audit.csv and authz-audit.csv to find more details for the basic user. Also check the network capture when basic user tries to login (Inspect->Network->Request/Response) if it can give more info on the error.

VarunTejaGurrapu · Answer

Hi Hasini Marturu , I&rsquo;d suggest checking the issue in the following sequence: 
 
 Check the login-audit.csv file for failed login attempts. 
 Compare the entries of a working admin user with a failing basic user. 
 Verify whether any authentication restriction groups are configured and confirm the affected users are part of those groups. 
 Check for username case mismatches between Appian and the authentication provider. 
 Temporarily assign the System Administrator role to one affected user and test login again. 
 Try accessing directly using:
 
 /suite/portal/login.jsp 
 /suite/design

If the issue still persists, raise an Appian Support ticket with:
 
 affected usernames 
 login timestamps 
 extracts from login-audit.csv 
 relevant entries from authz-audit.log

Mike Schmitt · Answer

What does the login-audit.csv file say corresponding to any of these failed attempts?

Basic user logins

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