Greetings All,
I am interested in creating a POC during my trial (time running out) that includes the use of Twilio Integration. I have used Twilio for years in other companies and with other integration technologies.
For some reason, I just cannot find Twilio in the Process Modeler so I see no way to include it in the process.
Thanks in advance for any pointers on how to do this.
Paul
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Seems like there is at least two different plugins. On is just a UI component, the other includes some smart services.
I should probably add some additional information here:
Use Case: Initiate phone call. Wait for someone to Answer. Speak some text (e.g. "We see that you tried to contact us. Please press 1 to speak to an agent or press 2 to hang up." Record numeric Key response OR detect hang-up. If numeric Key response received, branch processing flow as 1 = Connect To Agent or 2 = Disconnect and record response.
I did find a Twilio Management Component at: https://community.appian.com/b/appmarket/posts/twilio-communication#
The author is listed as: Appian
I tried to download it and received a message stating: "This app is available to download for Appian Customers, Partners, and Employees. Please make sure to self-associate from your profile."
Question: Does that mean that I cannot download it because I am using the trial version? The initial primary use-case for the trial is test its integration capabilities with Twilio.
Question: Is there more than one flavor of Twilio Integration in the marketplace? If so, is there a comparison of them somewhere?
Thank you!!
Thanks Stefan...
And I find these where?
I do not see them in the process modeler...
I get that you might have to download them and import them, but I cannot as I am on a trial? I have no idea.
Is there a document that outlines how to do this? Is it in a training module? Happy to watch it!!
Thanks!!
OK. On trial you cannot install any plugins yourself. Try contact Appian.
Thanks Stefan!!
Anyone here from Appian that can allow me to have a more robust experience with the trial?
Hi Paul,
I have the same requirements, did you find the way to integrate Twilio with Appian?