IMPORTANT: Select component plug-ins are experiencing issues due to a recent browser update. If you encounter any problems with previously functional component plug-ins, please create a support case. If you notice other component plug-ins that are not functioning correctly, please create additional support cases for each instance.
Overview
Apryse WebViewer for Appian is renowned document technology that powers mission-critical applications for private companies, large enterprises, and governments alike.
Deep dive blog on configuration options https://apryse.com/blog/appian/view-and-edit-pdf-and-word-documents-with-appian
Key Features & Functionality
Appian Documentation, FAQ, Guides: https://docs.apryse.com/documentation/appian/
As a heads-up, the plugin was updated to 5.8. However, it doesn't seem like the changelog was posted. Here is the changelog for those interested:v5.8.0 Release Notes
Hey Priya,
The error you see seems rather odd. Same with the button text. It doesn't seem like the worker files or even the language files are loading in your environment. You might be running into some security or deployment issues. I would recommend checking your browser console for more details and the network panel for the failed requests. Normally, these files should be served in your environment once the plugin is installed. However, it doesn't seem like that is the case or the network requests are being blocked.
Hi we are trying to get a hands on for the component by setting it up in our environment. We are unable to view the document. we are getting an error as "The worker has encountered an error". Can you kindly help. we tried with different browsers, filetypes including pdf, word, jpeg
Hello,
I believe I found your support ticket, and I've responded there. Please let me know if that wasn't it!
This is happening to us too. We opened a support case.
I cannot confirm this behavior.
Could you please clarify which version you updated from and to?
Did you get any errors in the browser console and network panel?
You might have to clear your cache in Chrome as Appian will cache the component files. Although, the recent change should avoid this as the component pointing to the wrong version of WebViewer will cause errors.
Seems like the latest version is not able to show the documents in Chrome. Firefox is ok. Anyone can confirm this behaviour? Thanks.