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swapnar6405
swapnar6405
Known Participant
Oct 21, 2022 11:29 AM UTC
Solved

AD Groups users are not listing in Appian

Hi,

I have an AD group and I am trying to use LDAP for authentication.

I have completed all the required setups.

When I perform testing in LDAP Authentication and Configure LDAP Sync pages every is fine. 

Whereas, when LDAP sync ran as per the sync schedule, actual user(s) are not listing insides the groups and I don't see any errors in the Process Activity.

Can someone help here.

dimitriss5700
dimitriss5700Answer
Participating Frequently
Oct 21, 2022 12:46 PM UTC

Be sure that the usernames are written in lowercase. I've seen a similar issue where some Appian users that had the first letter in uppercase couldn't sync.  

Also, check the instance of the completed LDAP process for any error that might happen. Do you see any users in the "Synced Users List"? If yes, then check what are the differences with the failed ones. You should see also a list of usernames that failed to sync.

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1 reply

dimitriss5700
dimitriss5700Answer
Participating Frequently
Oct 21, 2022 12:46 PM UTC

Be sure that the usernames are written in lowercase. I've seen a similar issue where some Appian users that had the first letter in uppercase couldn't sync.  

Also, check the instance of the completed LDAP process for any error that might happen. Do you see any users in the "Synced Users List"? If yes, then check what are the differences with the failed ones. You should see also a list of usernames that failed to sync.

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