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patriciap
January 14, 2022
Solved

Appian Community Multi-Factor Authentication

  • January 14, 2022
  • 7 replies
  • 3 views

Dear all,

I need to change the phone number to send the SMS for multifactor authentication. Do you know how I can do it?

Thanks in advance.

Best Regards

Patricia

    Best answer by joshuad
    [deleted]

    7 replies

    agamb0001
    January 14, 2022

    You can try updating your mobile number in you profile, if that doesnt work, send an email to appian support / raise a case. They would reset your MFA.

    Support Email: support@appian.com

    For Support case, visit: https://forum.appian.com/suite/sites/myappian/page/support

    mikes0011
    Brainy
    January 14, 2022

    +1 - This is more than a little frustrating.  After initially setting up our MFA configuration there is no (apparent) way to access the configuration page again.

    I set up Text and Google Authenticate initially, thinking Authenticate would be a back-up, but then without asking me that became the primary method.  I'd rather either change that or remove it, but... nope.  No way to access it apparently unless I want to bug them with a case.

    Also tangentially, when it says "Do not challenge me on this device for the next 15 minutes", I feel weirdly, almost insulted in a sense - that "remember me" window is so small as to be almost completely useless.  Why even have it?
    Look y'all, I'm using a secured laptop in my house where nobody else has any plausible access - I should be able to stay logged into Appian OAuth for several days at least without being pestered [emoticon:069c7caf8c4345398595a2bf02d4fbea]

    stefanhelzle0001
    January 15, 2022

    Mike, I completely agree. 15 Minutes is pretty pointless.

    richardm900458
    January 17, 2022

    totally with you guys. I got a new phone with new number. No google authenticator set up yet, numbers not changale. frustrating....

    patriciap
    patriciapAuthor
    January 17, 2022

    I opened a case and then they reset my MFA configuration... so Its the only way to change it.

    Thanks to all!

    joshuadAnswer
    December 22, 2022
    [deleted]
    mikes0011
    Brainy
    December 22, 2022

    Fantastic - i'd never noticed where the "reset password" link would direct a user.  Now if only they'd have just made this a bit more plainly visible [emoticon:9d27520b879541edb4dc3688e695ae44]

    BTW, i'm still really rather dissatisfied with the frequency with which we're required to re-verify under 2FA... every single work day still seems overkill.