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hasinim579203
hasinim579203
Participating Frequently
Jun 3, 2026 5:56 AM UTC
Question

Basic user logins

I am unable to log in using Basic User accounts in my Appian Cloud environment, while admin accounts are working fine.

I have verified that the users are active and have the required group memberships. Password reset was also attempted, but the issue persists.

Has anyone faced a similar issue or can suggest what configurations or logs I should check?

Thanks.

    10 replies

    shubhama926776
    shubhama926776
    Brainy
    Jun 3, 2026 6:07 AM UTC

    Could you clarify :
    Are the basic users SSO users or native Appian authentication users?
    What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)?
    What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)?


    Basic to check ->
    Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design).
    Then check login-audit.csv to identify if the failure is authentication or authorization.

    शुभम्
      hasinim579203
      hasinim579203Author
      Participating Frequently
      Jun 3, 2026 6:10 AM UTC

      This is the error message that I am getting  and they are native appian users, they will be landing on the native cloud page.

      shubhama926776
      shubhama926776
      Brainy
      Jun 3, 2026 6:13 AM UTC

      403 Forbidden means the users are reaching Appian, but Appian is rejecting access after sign-in, Check if site is under maintenance or
      Check if basic user is part of any of the application group or site/home page security.

      Check default landing page of user in admin console.

      शुभम्
        harshas2775
        harshas2775
        Brainy
        Jun 3, 2026 6:11 AM UTC

        You dont have a maintenance window enabled in Admin Console right?

        Happy to help. Even happier to optimize.
          hasinim579203
          hasinim579203Author
          Participating Frequently
          Jun 3, 2026 6:18 AM UTC

          No, I don't

          harshas2775
          harshas2775
          Brainy
          Jun 3, 2026 6:33 AM UTC

          Try checkign the logs login-audit.csv and authz-audit.csv to find more details for the basic user. Also check the network capture when basic user tries to login (Inspect->Network->Request/Response) if it can give more info on the error.

          Happy to help. Even happier to optimize.
            varuntejg243705
            varuntejg243705
            Inspiring
            Jun 3, 2026 10:20 AM UTC

            Hi [mention:f4458fb3cf9b43e98e1b4d39d1a546db:e9ed411860ed4f2ba0265705b8793d05] ,

            I’d suggest checking the issue in the following sequence:

            • Check the login-audit.csv file for failed login attempts.
            • Compare the entries of a working admin user with a failing basic user.
            • Verify whether any authentication restriction groups are configured and confirm the affected users are part of those groups.
            • Check for username case mismatches between Appian and the authentication provider.
            • Temporarily assign the System Administrator role to one affected user and test login again.
            • Try accessing directly using:
              • /suite/portal/login.jsp
              • /suite/design
            • If the issue still persists, raise an Appian Support ticket with:
              • affected usernames
              • login timestamps
              • extracts from login-audit.csv
              • relevant entries from authz-audit.log
              hasinim579203
              hasinim579203Author
              Participating Frequently
              Jun 3, 2026 11:37 AM UTC

              Sure, thankyou!

              mikes0011
              mikes0011
              Brainy
              Jun 3, 2026 11:51 AM UTC

              What does the login-audit.csv file say corresponding to any of these failed attempts?

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