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hasinim579203
hasinim579203
June 3, 2026
Question

Basic user logins

  • June 3, 2026
  • 10 replies
  • 0 views

I am unable to log in using Basic User accounts in my Appian Cloud environment, while admin accounts are working fine.

I have verified that the users are active and have the required group memberships. Password reset was also attempted, but the issue persists.

Has anyone faced a similar issue or can suggest what configurations or logs I should check?

Thanks.

    10 replies

    shubhama926776
    shubhama926776
    June 3, 2026

    Could you clarify :
    Are the basic users SSO users or native Appian authentication users?
    What exactly happens when they try to log in; which screen do they land on (login page, blank/white screen, error page)?
    What is the exact error message or behavior observed ( Invalid credentials, redirect loop, blank screen, session timeout)?


    Basic to check ->
    Verify the basic users are added to the Application Users system group and are logging in via the main Appian URL (not /suite/design).
    Then check login-audit.csv to identify if the failure is authentication or authorization.

      hasinim579203
      hasinim579203Author
      June 3, 2026

      This is the error message that I am getting  and they are native appian users, they will be landing on the native cloud page.

      shubhama926776
      shubhama926776
      June 3, 2026

      403 Forbidden means the users are reaching Appian, but Appian is rejecting access after sign-in, Check if site is under maintenance or
      Check if basic user is part of any of the application group or site/home page security.

      Check default landing page of user in admin console.

        harshas2775
        harshas2775
        June 3, 2026

        You dont have a maintenance window enabled in Admin Console right?

          hasinim579203
          hasinim579203Author
          June 3, 2026

          No, I don't

          harshas2775
          harshas2775
          June 3, 2026

          Try checkign the logs login-audit.csv and authz-audit.csv to find more details for the basic user. Also check the network capture when basic user tries to login (Inspect->Network->Request/Response) if it can give more info on the error.

            varuntejg243705
            varuntejg243705
            June 3, 2026

            Hi [mention:f4458fb3cf9b43e98e1b4d39d1a546db:e9ed411860ed4f2ba0265705b8793d05] ,

            I’d suggest checking the issue in the following sequence:

            • Check the login-audit.csv file for failed login attempts.
            • Compare the entries of a working admin user with a failing basic user.
            • Verify whether any authentication restriction groups are configured and confirm the affected users are part of those groups.
            • Check for username case mismatches between Appian and the authentication provider.
            • Temporarily assign the System Administrator role to one affected user and test login again.
            • Try accessing directly using:
              • /suite/portal/login.jsp
              • /suite/design
            • If the issue still persists, raise an Appian Support ticket with:
              • affected usernames
              • login timestamps
              • extracts from login-audit.csv
              • relevant entries from authz-audit.log
              hasinim579203
              hasinim579203Author
              June 3, 2026

              Sure, thankyou!

              mikes0011
              mikes0011
              Brainy
              June 3, 2026

              What does the login-audit.csv file say corresponding to any of these failed attempts?

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