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carlr
carlr
New Participant
May 8, 2024 2:47 PM UTC
Question

disable email notifications

Good morning everyone, 

I am new in Appian, we are setup to use SSO to log in Appian, when users are created, it send wrong informations to the users. Is it possible toi disable the automatic email sent when creating a new user?

Thank you

    2 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 8, 2024 2:57 PM UTC

    I suggest to open a support case to clarify that.

    justinw59
    justinw59
    Inspiring
    May 8, 2024 5:09 PM UTC

    How are you creating users? Through process, or through the admin console?

    If through process, in the Create User smart serivce, set Send Account Creation Email to false. https://docs.appian.com/suite/help/24.1/Add_User_Smart_Service.html

    If Admin Console, one "trick" that you can use is put in a very complex and randomized value into the password field - if that field has a value, an email won't be sent. Once the user is put into an SSO group, they can never use that password to login.

    I'm not aware of any server side properties that allow you turn just this email off.

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