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lakshmanaraok0002
lakshmanaraok0002
New Participant
Oct 18, 2021 8:58 AM UTC
Question

EMAIL - SMTP

Hello All,

  We have followed the steps what we have in the appian documentation "Mail Server Setup" but unable to receive the emails, please anyone advise me what needs to check further from our side.

Thanks

Lakshman

    2 replies

    richardm900458
    richardm900458
    Inspiring
    Oct 18, 2021 9:50 AM UTC

    Hi lakshmana,

    there several possibilities:

    -
    1.) is your network working fine?

    2.) did you use the suitiable instractions for your specific appian version?

    3.)what are your results for "Testing and Troubleshooting" your mail server?

    subhad
    subhad
    Oct 18, 2021 1:10 PM UTC

    Hi 

    Did we check if the email configuration on the admin console? Is it turned on? 

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