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rohitk0006
Inspiring
May 16, 2022 1:01 PM UTC
Question

Error while updating user type from Basic user to System Administrator

Hi, While trying to update the user type of a user from Basic User to System Administrator from the Admin Console, I am getting the below error:

The System Has Encountered an Error

HTTP Code: 500 APNX-1-4198-019 An Error Has Occurred Expression evaluation error [evaluation ID = 56b19:29d6a] : An error occurred while executing a save: Expression evaluation error : External Reaction Function with name sys.smartService.internal3.updateuserprofile4, does not exist.

Can you please let me know if there is any known resolution for this? Thanks in advance!

3 replies

stefanhelzle0001
Brainy
May 16, 2022 1:10 PM UTC

That seems to be an Appian internal issue. Please create a support case.

rohitk0006
Inspiring
May 16, 2022 1:12 PM UTC

Alright, will do. Thank you

rohitk0006
Inspiring
Apr 12, 2023 6:27 AM UTC

Update: This bug has been fixed by Appian, so it should no longer be a problem. If you face the issue, please raise a support ticket.