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purvajab0002
April 11, 2023
Question

"Forgot password" - users not receiving mail

  • April 11, 2023
  • 4 replies
  • 0 views

Hi Team

When users click on "Forgot password" they are not receiving email. However, when admin reset password for the account then they were able to login.

Users even checked on spam folder.

Any idea on this.

    4 replies

    harshitb6843
    harshitb6843
    April 11, 2023

    By any chance, were the accounts locked for those users for multiple failed attempts?

    P
    purvajab0002Author
    April 11, 2023

    1. If the account was locked for multiple failed attempts at least for the first time they should have received the mail.

    2. Can we check if the account is locked and unlock the users account.

    harshitb6843
    harshitb6843
    April 11, 2023

    To check if the account is locked, you can navigate to the admin console -> users and click on the user name. Then you'll see a banner on top that says that the account has been locked/disabled for multiple failed login attempts. 

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