Need Assistance with DNS Records for Appian Email Smart Services Verification

Question

Requirement: To address issues where emails sent through the Email Smart service are marked as junk or trigger warnings when received by clients, I've implemented a custom sender in the "from" address.

However, in the admin console, the verification status is not confirmed. When attempting to verify, I encounter an error prompting the creation of DNS records. Can someone provide guidance on creating these DNS records?

Thanks,Shashank

anils0003 · Accepted Answer

[mention:4b31df7bafd54c5cae8b22a98f323e7e:e9ed411860ed4f2ba0265705b8793d05] There are many portals available where you can add DNS record but those would mostly be paid services. You can try cPanel, wordpress etc. Once you have added the DNS record, you come to Appian console and verify.

noram4342 · Answer

Add a TXT record containing the verification information provided by Appian in your DNS settings. This step helps authenticate the sender email address potentially reducing spam triggers and warnings.

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