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marcot0005
March 23, 2022
Question

Notification Digest

  • March 23, 2022
  • 8 replies
  • 0 views

E-mail notifications are quickly driving everyone in our team crazy. While I can think of some workarounds, before I go about implementing that, I was wondering if there was any built in functionality to configure a sort of end of the day digest e-mail for any of the following:

- user input task notifications

- error messages

- emails from the send email smart service

8 replies

gopalk2865
Participating Frequently
March 24, 2022

HI Marco, As far as i know there is no OOTB functionality which can fulfill your requirement. But you can handle these notifications based on groups. you can have dedicated groups for receiving these notifications. like admin group for error messages, UIT notifcations for assignees.

marcot0005
March 24, 2022

The error messages are during development, so the admin group is basically everyone in the system at that point. Yes we can reassign the notifications to the person developing the process or the initiator or whatever, but when we're testing we can see on the screen when we screwed up, so sending out an e-mail notification is almost insulting at that point. Then when we finish development, we have to remember to set the alerts to the right group, which is a step that is easy to forget. 

And yes, we can assign the task e-mails to groups (they are) but the users could get many tasks a day which they can easily see by going into the app. They don't need a spam of e-mails to also let them know what they need to do in the app as well. 

stefanhelzle0001
March 24, 2022

Why do you have so many emails? This seems like a stupid question, but if you have non-zero error messages, you should solve the root causes. And task assignment emails are important for the people to know about waiting tasks.

marcot0005
March 24, 2022

The error messages are during development. Every time someone tests something, if they didn't get it perfect, all the other developers get an e-mail. While yes, we can change the assignment of who gets those error alerts to the initiator or something during testing, it's an extra thing to think of that we'll need to remember to change again before we push to production. It's something that is really easy to forget about. 

I REALLY wish that error emails were automatically disabled when testing a process model. The person testing can see on the screen that they screwed up. No need to send out an e-mail to the world letting everyone else know it. 

As for task assignment e-mails, people in that task's group could be potentially getting many task notifications a day. They don't need to be getting a spam of e-mails that quickly become irritating. They can also see what tasks they have to deal with when they log into the app, so e-mail notifications are more of a backup than the main way of someone knowing they have something to do.  A list of tasks at the end/beginning of the day that they need to attend to is sufficient. If the user could decide which type of notification they get out of Appian (single, digest or none) that would be even better. 

stefanhelzle0001
March 24, 2022

Any process model MUST have its alert settings adjusted. Make that check part of your QA.

Task assignment alerts can be disabled. in the UIT properties.