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ramkumarp
Known Participant
Nov 15, 2022 6:05 PM UTC
Question

Process failure Alerts are not receiving

Hello Team,

In our self-managed environments, we are not receiving Process error alerts. Do we need to enable/specify any properties at custom.properties at APPIAN_HOME/conf directory?

if so please let us what are the specific properties need to configure?

Thanks in advance.

    8 replies

    chandhinir0002
    Participating Frequently
    Nov 16, 2022 1:03 PM UTC

    Hi Ram,

    Please check whether Send Email checkbox is enabled in admin console.

    ramkumarpAuthor
    Known Participant
    Nov 16, 2022 5:38 PM UTC

    Thanks for the response. its been enabled.

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    Nov 17, 2022 7:23 AM UTC

    Do you receive any other email from that environment?

    ramkumarpAuthor
    Known Participant
    Nov 23, 2022 5:57 PM UTC

    Sorry for the late reply. We are able to receive the mail which were sent through sent E-Mail smart service from process model. only alerts are not receiving when process failed.

    Thanks in advance.

    balasubramanik0001
    balasubramanik0001
    New Participant
    Jun 2, 2023 7:41 PM UTC

    We have a similar situation. Have you found the solution?

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