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R
ramkumarp
November 15, 2022
Question

Process failure Alerts are not receiving

  • November 15, 2022
  • 8 replies
  • 0 views

Hello Team,

In our self-managed environments, we are not receiving Process error alerts. Do we need to enable/specify any properties at custom.properties at APPIAN_HOME/conf directory?

if so please let us what are the specific properties need to configure?

Thanks in advance.

    8 replies

    C
    chandhinir0002
    November 16, 2022

    Hi Ram,

    Please check whether Send Email checkbox is enabled in admin console.

    R
    ramkumarpAuthor
    November 16, 2022

    Thanks for the response. its been enabled.

    stefanhelzle0001
    stefanhelzle0001
    November 17, 2022

    Do you receive any other email from that environment?

    R
    ramkumarpAuthor
    November 23, 2022

    Sorry for the late reply. We are able to receive the mail which were sent through sent E-Mail smart service from process model. only alerts are not receiving when process failed.

    Thanks in advance.

    balasubramanik0001
    balasubramanik0001
    June 2, 2023

    We have a similar situation. Have you found the solution?

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