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sujam912
April 14, 2025
Question

Session timeout not working for Basic Users

  • April 14, 2025
  • 5 replies
  • 0 views

We are using Self Managed instance of Appian in Kubernetes. We have configured session timeout for 20 minutes in Admin console and using native login.

This is working for System administrators but not working for Basic users. Do we need to update anywhere else for the same or do we need to configure this in server level.

5 replies

mathieud0001
April 14, 2025

There should be no difference. Are the basic users using native login as well?

https://docs.appian.com/suite/help/25.1/Appian_Administration_Console.html#session-timeout

sujam912
sujam912Author
April 14, 2025

yes, basic users also using the native login

mathieud0001
April 14, 2025

Very odd. I would log a support ticket.