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sujam912
New Participant
Apr 14, 2025 12:25 PM UTC
Question

Session timeout not working for Basic Users

We are using Self Managed instance of Appian in Kubernetes. We have configured session timeout for 20 minutes in Admin console and using native login.

This is working for System administrators but not working for Basic users. Do we need to update anywhere else for the same or do we need to configure this in server level.

5 replies

mathieud0001
Genius
Apr 14, 2025 12:47 PM UTC

There should be no difference. Are the basic users using native login as well?

https://docs.appian.com/suite/help/25.1/Appian_Administration_Console.html#session-timeout

sujam912
sujam912Author
New Participant
Apr 14, 2025 12:48 PM UTC

yes, basic users also using the native login

mathieud0001
Genius
Apr 14, 2025 12:49 PM UTC

Very odd. I would log a support ticket.