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koppulan659741
January 15, 2026
Question

task email notification

  • January 15, 2026
  • 4 replies
  • 0 views
There is a User Input Task in the process model that is assigned to a group. All users are receiving emails, but some members receive an email with only their email address in the ‘To’ field, while I received the same email with 10 members listed in the ‘To’ field. where to set this configuration

    4 replies

    harshas2775
    harshas2775
    January 15, 2026

    The assignment tab of user input task has the users or groups to which the task should eb assigned to. Check this tab if you have the 'Notify task assignees of new task via email and mobile push notification if applicable' enabled. 

    Also, the corresponding process might have this 'Notify task assigness' checkbox disabled and then a custom email is sent using Send E-mail smart service. IF that is the case then check its configuration. 

    K
    koppulan659741Author
    January 15, 2026
    Hi Harsha Sharma (harshas2775),
    Everyone in the group is receiving email notifications, but the issue is that some people can see other members in the ‘To’ field of the email, while others can only see their own name. Additionally, those who can see other members only see a limited number of people from the group. and all peoples configuration is same
    shubhama926776
    shubhama926776
    January 15, 2026

    AFAIK,
    Users who see other members = Those members are in their Outlook/email contacts.
    Users who see only themselves = Other members are not in their contacts.
    Partial list visible = Only some members are saved contacts.

    Email clients like Outlook automatically resolve email addresses to display names if they're in your contacts. If not in contacts, the client may hide or not fully display the BCC/group recipient list.

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