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saikirand6692
April 24, 2024
Solved

Unable to reset my password and unable to login to my work site

  • April 24, 2024
  • 7 replies
  • 0 views

Actually, I had my passwords correct for the login, but I don't know for what reason I have been thrown up a message that my password/username is invalid. So, I tried to reset my password. When I'm trying to reset my password, I am getting a pop-up that my password reset link is expired even though I have opened the link right after I got the mail. No matter how many times I tried, I am getting the same issue. In the end I'm neither able to logon nor reset my password.

Can anyone help me out.?

NOTE:- I am new to appian. Don't have much experience with appian.

    Best answer by mathieud0001

    Looks like an appiancloud site. Either contact your system admin or try to create a ticket with Appian support.

    7 replies

    konduruc733182
    konduruc733182
    April 24, 2024

    Do you have access to admin console? try to reset your password from there. Incase you do not have,  ask your system administrator to do so.

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      saikirand6692Author
      April 25, 2024

      Tried that too but still i am unable to logon to the site and still facing the same issue.

      mathieud0001
      mathieud0001Answer
      April 24, 2024

      Looks like an appiancloud site. Either contact your system admin or try to create a ticket with Appian support.

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        saikirand6692Author
        April 25, 2024

        I have tried the admin way but it isn't working too and facing the same issue. Will try to raise a ticket.

        shubhama926776
        shubhama926776
        April 24, 2024

        Hello [mention:16313861b7004c8093879f29eba00ab9:e9ed411860ed4f2ba0265705b8793d05] 
        Your Appian password reset link might be expired. Try requesting a new one from appian admin(Ask them to reset ir).

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        saikirand6692Author
        April 25, 2024

        That isn't working

        srmm0001
        srmm0001
        April 25, 2024

        1. Admin Console: If you have access to the Admin Console, try resetting your password there.

        2. Contact System Administrator: If you don’t have admin access, reach out to your system administrator to reset your password for you.

        3. Check for Issues: If you're receiving a message that the password reset link is expired immediately after receiving it, there might be an issue with the system's email service or the link generation process.

        4. Appian Support: If you are still having trouble and the site is on Appian Cloud, create a support ticket with Appian Support for assistance.

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