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purvajadurgab0525
August 14, 2024
Question

Unlock User

  • August 14, 2024
  • 2 replies
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Hi Team,

I have observed a strange case happening, For one of my account "XYZ", I'm unable to receive emails using "Send Email Smart service" from past two days. My hunch is, in the system logs, I see it as locked. Is this issue due to that or what could be case, here?

Workflow: I have process model, that sends an email. That has input of a group as constant with the users included.

    2 replies

    csteward
    csteward
    August 14, 2024

    In Appian, user accounts are Active or Inactive - we do not have "locked".  I'm not sure what this system log is referring to, but if no error is generated on the Appian side I would check the SMTP/email account side of things.  Can the user access their mailbox but is not seeing new mail delivered, etc?

    Y
    yogip3177
    August 15, 2024

    If there are multiple failed login attempts, the user account can get locked. You can configure it in the Admin console. See the below screenshot for reference. However, this should not impact mail functionality (only restrict users from login). Should able to send mail to the locked user. 

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