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bhushanc391326
Participating Frequently
Jan 4, 2021 7:17 AM UTC
Question

Where can I find Sent Email Logs

So we recently got updated to Appian 20.4. I was doing some smoke testing and found out that emails are not being send out from the env. I wanted to find out where I can find the logs for this issue?
Email Node Details: 

From: Custom Sender,Â%A0

Display Name: ***_Notifications
Sender EMail: ****_Notifications@****.appiancloud.com

To: toemailaddress("xxx@xxx.com")

Note: We are on Cloud. I wanted to do some preliminary checks before I raise a ticket with Appian.

2 replies

pedro.simoes
Employee
Jan 6, 2021 9:56 PM UTC

Hi [mention:5ee4c401835c47eeb39abd471c636860:e9ed411860ed4f2ba0265705b8793d05],

Did you check if the Email flag that allows the environment to send emails is active in the Admin Console (find it in the Email sub-menu)? Did you see anything strange in the tomcat-stdOut.log or in the notification-email logs?  

bhushanc391326
Participating Frequently
Jan 27, 2021 11:35 AM UTC

Hey [mention:56776deb2a52415789d7fb7482ab09b4:e9ed411860ed4f2ba0265705b8793d05],

send emails was deactivated by one of team members which caused this issue.

thanks for the pointers.