Why Record sync is failing after upgrading Appian from 22.4 to 24.2?

We got record sync failure for all Record type enable for sync after Appian Upgrade and then we need manually sync the records.

Is there any bug on this? Ideally Appian upgrade process should not have post upgrade activity of Record sync.

Brainy

Any details?

Known Participant

following are the steps though i need to connect with support team to provide the logs

1- Appian was upgraded from 22.4 to 24.2

2- All Record type object enabled with Sync are in error state.

3- We manually Synced all then every started working fine.

Brainy

Could you attach error logs or similar?

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