AI Document Center 2.9 - Deployment Issue

Question

Hi All,
Has anyone successfully deployed AI Document Center 2.9 on Appian 25.2?https://docs.appian.com/suite/help/25.2/aidc-2.9/whats-new.html
When I inspect the new package: AiDocumentCenterv2.9.0.zip, I receive the following error message:The processModel [id= uuid=0005ee34-9c41-8000-0422-7f0000014e7a] was not imported because a required precedent is missing: The referenced smart service [local-id=internal3.rs2_ai_skill_advanced_idp_tools3, name=Advanced IDP Tools] was not found. (APNX-1-4073-000) (APNX-1-4071-006)
When I add the 'Advanced IDP Tools' smart service to a new process model and check what version is created, I can see that I am running the following version of the smart service:Advanced IDP Tools (internal3.rs2_ai_skill_advanced_idp_tools2)
It looks like my Appian instance is running an older version of the Advanced IDP Tools smart service, does anyone know how I can update the Advanced IDP Tools smart service to the latest version?
Kim.

shubhama926776 · Accepted Answer

This is a platform-level component that only Appian can update - you cannot update it yourself.
Contact Appian Support to upgrade.

https://docs.appian.com/suite/help/25.2/Advanced_IDP_Tools_Smart_Service.html

harshas2775 · Answer

The smart service versions are managed at environment server level. Raising a Support ticket will be the best step in this case, so that Appian team can look into this from the backend and resolve the issue.

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