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Participating Frequently
April 30, 2024
Question

Appian AI Skill error

  • April 30, 2024
  • 9 replies
  • 33 views

Hi Folks,

I am using Appian AI Skill to extract the data from a pdf document. I uploaded multiple documents in the same batch and some of the documents are failing and giving the below-mentioned error. 

Did anyone face the same issue or any insights into it?

Your help is much appreciated.

9 replies

stefanhelzle0001
Brainy
April 30, 2024

Any log file info. E.g. the tomcat stdout?

I suggest to open a support case.

Participating Frequently
April 30, 2024

Thank you !!

tim.carroll
Employee
April 30, 2024

When you say "multiple documents in the same batch," what do you mean? The smart service only supports a single document

Participating Frequently
April 30, 2024

I am passing only one document to the smart service, [ When I mean batch if I run 100 instances of this smart service only for some documents I am getting this. It is intermittent ]

tim.carroll
Employee
April 30, 2024

Got it. Support case is definitely the way to go.

arulk0002
Inspiring
May 1, 2024

i haven't got this error before when i was using AI Skill for multiple user stories. I do recommend you to check the training model metrics and upload documents read capability.

Participating Frequently
May 1, 2024

Do you mean to train the model? My training model recall is 99%.

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September 24, 2026

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