classify email AI - error :The user does not have permission to view document

Question

Hi,
overview :
1. I am sending a email to process model and store the data's in pv
2. With the use of (Create Eml File from OOTB Poller) smart service generating a document in EML format
3. In classify email AI - passing the generated document as input.

I am getting an error saying " The user does not have permission to view document " in classify email
All objects(AI,process model,document folder) have Admin access

Also the generated doc from step 2 is showing "not in the application" but it is in document folder within the application

Pla suggest a solution to resolve this.

Thanks in Advance

stefanhelzle0001 · Answer

Did you check that the user running the process has access to that folder? In your case, where the process is started by the incoming email, this would be the anonymous user. So you would have to provide access to that folder to everybody.

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