Data Fabric Chatbot — Actionable Interface

Question

I'm currently working on a case management project in Appian and exploring the potential of the Data Fabric Chatbot as a conversational interface for employees to manage their work. While the chatbot works great for querying and retrieving data. But today, I'm wondering if Appian has any plans to evolve it into a fully actionable interface in future releases.
User: "Give me all my open cases" Chatbot: Returns a list of open cases assigned to the user in the table.
User: "Open the high priority case" Chatbot: Opens the case in a side panel or new screen
User: Uploads a document, fills in the required details, and submits Chatbot: Confirms the case is completed
This would basically make the Data Fabric Chatbot a one-stop shop for employees &mdash; no more jumping between screens just to find and complete a case. Everything handled right there in the chat.

sam.wahbeh · Accepted Answer

Hi [mention:81ab632089fd4d619d6816189ea9c949:e9ed411860ed4f2ba0265705b8793d05]

what you're describing is exactly the direction Appian is heading with Agent Studio and agentic AI capabilities.

The short answer: Yes, this is coming. Within the next 1-2 releases, you'll be able to build agents that go well beyond data retrieval and into full action execution.

What this will look like:

Appian will be introducing a new type of agent -> Chat Agents. These agents will be able to take action, not just answering questions, but invoking process models, updating records, and orchestrating workflows on behalf of the user.

Your scenario: "show my open cases" → "open the high priority one" → complete the work

Becomes a matter of configuring an agent with the right tools (expression rules, record types, or process models).

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