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ericc087568
Known Participant
Apr 10, 2026 9:36 PM UTC
Question

"read msg" smart service with .msg to html confusing to AI in some instances

I have a subset of .msg files which when read with the read msg smart service, render in a tiny font with the .html output which results in AI being unable to interpret. 

Would I probably be better off running several reg ex statements to exclude tags that are confusing it and pasting in some style that would force the font, or just use the extracted (not the generated result document), or move it to PDF, or some different approach?

Regards,

Eric Casteel

3 replies

stefanhelzle0001
Brainy
Apr 11, 2026 8:51 AM UTC

Did you consider to just strip all HTML formatting and use the raw text?

ericc087568
Known Participant
Apr 13, 2026 2:07 PM UTC

Thanks Stefan,

That is a good suggestion because it does pull that out.  I was focused on being able to show the original message as it was for reconciliation.  I could keep track of original documents and display those on a custom reconcile interface based on the AIA one.

Will you be signing autographs at Appian World in a few weeks?

stefanhelzle0001
Brainy
Apr 13, 2026 3:51 PM UTC

Oh ... yes, of course I do. Let's meet and talk :-)