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ericc087568
April 10, 2026
Question

"read msg" smart service with .msg to html confusing to AI in some instances

  • April 10, 2026
  • 3 replies
  • 0 views

I have a subset of .msg files which when read with the read msg smart service, render in a tiny font with the .html output which results in AI being unable to interpret. 

Would I probably be better off running several reg ex statements to exclude tags that are confusing it and pasting in some style that would force the font, or just use the extracted (not the generated result document), or move it to PDF, or some different approach?

Regards,

Eric Casteel

3 replies

stefanhelzle0001
April 11, 2026

Did you consider to just strip all HTML formatting and use the raw text?

ericc087568
April 13, 2026

Thanks Stefan,

That is a good suggestion because it does pull that out.  I was focused on being able to show the original message as it was for reconciliation.  I could keep track of original documents and display those on a custom reconcile interface based on the AIA one.

Will you be signing autographs at Appian World in a few weeks?

stefanhelzle0001
April 13, 2026

Oh ... yes, of course I do. Let's meet and talk :-)