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khrystynak881596
Participating Frequently
Mar 31, 2025 9:49 AM UTC
Question

Unable to Proceed with Document Extraction Reconciliation Task

I am encountering an issue with completing the Document Extraction Reconciliation Task in the Acme Doc Classification and Extraction model from the "Automate Your Business Tasks with AI Skills" course.

I have tried the following steps:

  1. Cleared the browser cache

  2. Tried on a different browser

  3. Re-checked if the PDF is valid

Any advice or assistance would be appreciated.

12 replies

davidj137213
davidj137213
Brainy
Mar 31, 2025 10:54 AM UTC

Could you please tomcat-stdout.log please? do you see any error in that log?

khrystynak881596Author
Participating Frequently
Mar 31, 2025 11:56 AM UTC

Thanks for the response. I cannot access the tomcat-stdout.log file because I am performing this task in Appian Designer, and I do not have access to Appian Cloud.

davidj137213
davidj137213
Brainy
Mar 31, 2025 12:14 PM UTC

Can't you see System logs link in the application list in the Upper rigth corner of Designer?

louis.prensky
louis.prensky
Employee
Mar 31, 2025 3:44 PM UTC

[mention:305301b5e56f42bda8ee84412c7bc334:e9ed411860ed4f2ba0265705b8793d05] This behavior is similar to a bug that we recently fixed in the Reconcile UI that appears when opening the reconciliation task in a dialog or popup. The fix was released in the most recent 25.1 hotfix (AN-313841). You can also work around this issue in the mean time by configuring the task to open in a new tab.

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