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khrystynak881596
March 31, 2025
Question

Unable to Proceed with Document Extraction Reconciliation Task

  • March 31, 2025
  • 12 replies
  • 0 views

I am encountering an issue with completing the Document Extraction Reconciliation Task in the Acme Doc Classification and Extraction model from the "Automate Your Business Tasks with AI Skills" course.

I have tried the following steps:

  1. Cleared the browser cache

  2. Tried on a different browser

  3. Re-checked if the PDF is valid

Any advice or assistance would be appreciated.

12 replies

davidj137213
davidj137213
March 31, 2025

Could you please tomcat-stdout.log please? do you see any error in that log?

K
khrystynak881596Author
March 31, 2025

Thanks for the response. I cannot access the tomcat-stdout.log file because I am performing this task in Appian Designer, and I do not have access to Appian Cloud.

davidj137213
davidj137213
March 31, 2025

Can't you see System logs link in the application list in the Upper rigth corner of Designer?

louis.prensky
louis.prensky
March 31, 2025

[mention:305301b5e56f42bda8ee84412c7bc334:e9ed411860ed4f2ba0265705b8793d05] This behavior is similar to a bug that we recently fixed in the Reconcile UI that appears when opening the reconciliation task in a dialog or popup. The fix was released in the most recent 25.1 hotfix (AN-313841). You can also work around this issue in the mean time by configuring the task to open in a new tab.

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