KB-1021 Documents not present in folder

Symptoms

Documents that should exist in a folder are no longer appearing in that folder, and users cannot see them in Appian Designer.

Cause

The documents expired due to the Knowledge Center expiration setting. Starting in Appian 18.1, documents never expire. 

Action

Create a process model that uses the Edit KC Properties smart service to change the Expiration Days to 0. 

Affected Versions

This article applies to Appian 17.4 and earlier.

Last Reviewed: February 2022